Day Lihgt ******* by the Standardbank Insurance

My vehicle FFH972 FS was involved in an accident on the 25 Sept 2015 while my son was driving it. This claim has not been settled till today. I made several calls to Dominic Madlala, Amith Rambrosoa. They requested documents relating to this matter but up to so far there is no assistance. My monthly premiums are up to date. These employees are so casual about this matter and to top it all all I was now phoned by a company called EAL who interrogated me and my Son as if we are *********. Please take note that I do call the Insurance office out of my pocket weekly for a progress and they keep on saying they will come back to me. I called this office today and spoke with a lady called Neo who referred me to a Dominic who failed to assist as usual. I have never been traeted by an Insurance company in this fasion and I am so dissappoited. I do not have any trust in Standard bank anymore. I will like to make request that all the premiums paid to this insuarance be paid back me so that I can repair my vehicle and get another company that is more proffessional and good in customer care. Please assist.