Day Light ******* Standard Bank

It has been almost 2 weeks now and STANDARD BANK has still not made contact with me with regards to bank charges that have been handed over to a 3 party to collect on their behalf. I had sent through an email last week after they responded to my review asking for my account number. Till today nothing has happened yet they call themselves the Bank that cares for you. I ask where is the care in that if Standard bank has still not communicated how my bank charges can come to R1586.00 yet that account has never been in use and why was there no communication that if I don’t pay my bank chargers then I will be handed over to their attorneys. Still after calling the call center I have not been assisted.