DAY LIGHT ******* Stand Bank

I woke up this morning to find an sms saying that my SBSA account has been handed over and I must contact the following number ********** 223, I then googled SBSA as to who is that. I found that it was standard bank, I then called the number and was advised that my account was handed over to them and was advised that I must R1586. I asked how so as I have never used the cheque account and asked how did that amount even get there as no communication was done to even state that I owe so much nor that if I don’t pay they would be handover. The consultant then advised that I contact Standand Bank which I did and was transferred to their collections department, I spoke to a consultant by the name Tshepo Ramofotsa and said that an sms was sent in August and I said to him I never received an sms and then asked him why did they not call me because if an account is with collections their job is to try and collect the money before the account can be sold to a 3rd party and he said that they only send sms and no email, no phone call. My 2nd concern was how did they even get to that amount as I was never even notified on how much is that I am owing and he couldn’t advise me. Tshepo was not willing to assist me at all and I could even tell by the way he was speaking to me when he said I must go to the brunch. I then told him that I will not go to the brunch because the brunch will call collections to seek assistance of which that is what I am doing. I asked to speak to a manager and was advised there is no manager, I then asked for a team leader and the call was transferred to a lady by the name of Lucresia Hambly who then said it is not a must for Standard Bank to send communication if your account is over drawn unless I have a private banker. Now that is a surprise to me because I have working at a financial institute before and communication is always done through a phone call, an sms and an email. Standard Bank is a ***** bank and this is DAY LIGHT *******. I am now waiting for a statement that will only be sent to me sometime next week and once received I must still call them for clarity. Where is the customer service in that ” Inspired. Motivated. Involved." How involved are they in assisting their customer because they only thing they are good at is robbing people.