Day Light ******* of an uninformed client

I am sending this complaint on behalf of my mother.<br> <br> She is 54 years of age and not very clued up on credit cards plus policies that come with taking up a credit card.<br> <br> Standard Bank Church Square in Pretoria has been giving her the run around about cancelling this card, from giving her a balance to pay off, and when she does, the credit card is still not cancelled, instead more money is demaned.<br> <br> She is very frustrated by this, can someone call her and sort this out once and for all.<br>