Day light *******

I called in to query a refund that standard bank home loans had to have done by today Friday 17/04/15. Standard bank home loans Debited R 3100.00 more money then they should have on Wednesday 15/04/15. I called in on Wednesday morning to query the amount over debited on my account and was told that I'd have my money transferred within 48hrs. When I called in today I was told I have to wait 7 days for the error to be rectified. The consulting manager Martin Fetshedi refused to allow me to speak to his manager to get the necessary authorisation in order to rectify their error in a shorter time frame. I feel that this is terrible customer service and for the first time I feel totally let down by the banks employees. They totally refuse to acknowledge my requests for quicker response time. This money was due for payment into my credit card account and other debits which I am liable to foot the bill for debits bouncing off my account. Worst experience ever. I hope the CEO of standard bank get read this.