EK
Elmarie Knoetzen-Viana
1 reviews | Active since Apr 2022
27 Apr 2022, 08:14
Data Theft
This review is to warn everybody of the theft and poor service that Standard bank offers through selling data on their website. On 19 April 2022 I bought a Cell C data 1.5 GB deal for R99 from the Standard Bank app and got only 500MB in return. I called the bank and even received a reference number. Its been 9 days and no sign of my missing 1 GB data!!! I wonder how many people they have ****** from just in the last 9 days as obviously they haven't fixed the problem yet.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Apr 2022, 14:34 Good day Elmarie
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Apr 2022, 14:34
Official
Good day Elmarie
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
EK
Elmarie Knoetzen-Viana's updateReviewer Update
29 Apr 2022, 12:09After Standard Bank's investigation, this was their response! They are taking absolutely no responsibility for this error! Not to fix their app or give 1GB data owed!! Just wanted to send me on my merry little way to try and find my missing cell C data from an app developer or phantom department myself. No phone numbers or departments provided. Disgusting service! This is not my responsibility! If they want to facilitate sales on their app, they are responsible for letting Cell C know there is a problem and to fix my issue. Standard Bank obviously doesn't care about it's clients 1 bit.
Good day Elmarie
I have received feedback from the online banking.
I was informed that you need to take this matter up with the Service Provider. We do not issue the Data, this comes directly from the Service Provider.
We only facilitate the purchasing process only.
Kindly let me know if you come right with Cell C.
Good day Elmarie
I have received feedback from the online banking.
I was informed that you need to take this matter up with the Service Provider. We do not issue the Data, this comes directly from the Service Provider.
We only facilitate the purchasing process only.
Kindly let me know if you come right with Cell C.
EK
Elmarie Knoetzen-Viana's update29 Apr 2022, 12:09
Reviewer Update
After Standard Bank's investigation, this was their response! They are taking absolutely no responsibility for this error! Not to fix their app or give 1GB data owed!! Just wanted to send me on my merry little way to try and find my missing cell C data from an app developer or phantom department myself. No phone numbers or departments provided. Disgusting service! This is not my responsibility! If they want to facilitate sales on their app, they are responsible for letting Cell C know there is a problem and to fix my issue. Standard Bank obviously doesn't care about it's clients 1 bit.
Good day Elmarie
I have received feedback from the online banking.
I was informed that you need to take this matter up with the Service Provider. We do not issue the Data, this comes directly from the Service Provider.
We only facilitate the purchasing process only.
Kindly let me know if you come right with Cell C.
Good day Elmarie
I have received feedback from the online banking.
I was informed that you need to take this matter up with the Service Provider. We do not issue the Data, this comes directly from the Service Provider.
We only facilitate the purchasing process only.
Kindly let me know if you come right with Cell C.
Standard Bank's replyOfficial
29 Apr 2022, 15:47Good day Elmarie
We have contacted Cell C and Lerato, the customer care agent said they will instigate the matter and you will receive an sms with the reference number.
Kind regards
Standard Bank Help Centre
***
We have contacted Cell C and Lerato, the customer care agent said they will instigate the matter and you will receive an sms with the reference number.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply29 Apr 2022, 15:47
Official
Good day Elmarie
We have contacted Cell C and Lerato, the customer care agent said they will instigate the matter and you will receive an sms with the reference number.
Kind regards
Standard Bank Help Centre
***
We have contacted Cell C and Lerato, the customer care agent said they will instigate the matter and you will receive an sms with the reference number.
Kind regards
Standard Bank Help Centre
***