Data Recharge using Standard Bank app

After my complaint on Hellopeter, I received a call from Standard Bank. I had to state my experience to their representative and he was to investigate and get back to me. Yesterday I received the following sms: Standard Bank: Service request no. ********** 015, has been resolved. You will be contacted with the details. Queries: ********** 000

No one has contacted me nor do I have my money nor do I have my data. I think I have satisfied their processes and still haven’t received any joy as their long standing customer. I will be reporting this poor service and abuse to the banking ombudsman and take my business else where as this isn’t what I expect from what use to be ‘Simple better faster’ and what’s suppose to be ‘Moving Forward’ which in part means a banking experience that is suppose to give customer innovative banking and customer experience...