SA
Simon A
1 reviews | Active since Apr 2021
14 Apr 2021, 12:27
Data purchased but not delivered
Made a cell c data purchase through online banking. Money was debited but no data was credited to my account. Ten days and numerous phonecalls later, I still have not received the data bundle, despite receiving an SMS to tell me that my query had been resolved. SERVICE REQUEST NUMBER *** HAS NOT BEEN RESOLVED.
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Replies (2)
Standard Bank's replyOfficial
14 Apr 2021, 17:58Hello Simon,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply14 Apr 2021, 17:58
Official
Hello Simon,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
SA
Simon A's updateReviewer Update
16 Apr 2021, 19:59The transaction I tried to do has been reversed and the money has been returned to my account. That is not what I wanted. I bought the data bundle because I wanted the data. It was a simple, automated process with no human involvement. It is unacceptable and inexplicable that it failed. It makes it very difficult to trust your automated systems knowing that sometimes they just don't work.
SA
Simon A's update16 Apr 2021, 19:59
Reviewer Update
The transaction I tried to do has been reversed and the money has been returned to my account. That is not what I wanted. I bought the data bundle because I wanted the data. It was a simple, automated process with no human involvement. It is unacceptable and inexplicable that it failed. It makes it very difficult to trust your automated systems knowing that sometimes they just don't work.