Data purchased and never credited to my cellphone

<p>I logged onto the mobile app on 15Dec16 around 8am to purchase a 3gig data bundle. the transaction was successful or so i thought as i received an sms to say my account has been recharged with the data, however after checking my balance there was nothing credited to my account. i then contacted standard bank and after holding for 15minutes i dropped the line. i then purchased a further 3gig data bundle thinking that the first one was not successful and that it would be reversed (as this has happened before when i use my standard bank card). the second purchase was successful and credited to my account immediately. i called back that same day and held for a further 30minutes only to be told that the purchase is a prepaid services and they do not reverse prepaid services. the consultant advised me to call vodacom to release this as they are holding the data their end. or call back after 24 hours. he also suggested i send an email which i did and the response i got was based on prepaid electricity!!!! which was not my query at all!!!!!the lady then redirected me to autoserv support. i have emailed them and no one has the decency to respond!if you have an auto response which says "one of our consultants will reply within 24 hours including Saturdays and Public holidays and excluding Sundays" surely someone should respond in 24hours. i have been waiting for 48hours now for their response!!!! this is totally pathetic that noe one can reverse the funds or my data!!!!!!!!!! the fact that i have purchased this data on a standard bank app should show some interest to their consultants!! its almost a week and nothing has been done about this issue!!!!!!!!!!!!!</p>