Damned if you do, damned if you don't.

I rang Customer services to open my credit card internationally as I was going overseas. They have a system to verify your identity through a series of questions. Trouble is when I answered all the questions correctly, their system failed me - twice. I had to go to the bank to sort it out. Problem is some of the data in their system is wrong so even if you give the correct answers, you still fail. the person you are dealing with can do nothing about this, so you are stumped. It has happened to me a few times. Very irritating. Difficult for me to go to the bank as I have mobility problems.