YS
Yusuf S

1 reviews | Active since Jan 2010

09 Jun 2021, 19:00

Cybercrimes, *****, theft and cover ups

Dear standard bank

I am writing this as an extremely disappointed at my current circumstances surrounding my credit card account. I Made the biggest mistake possible by emailing and telling standard bank that I did not log on to my account since 2020 due to *****.

The reason I did not log onto my account was because there was ********** activity going on and I was being de*****ed. If I didn't log in and others have logged in there is proof that I was not using the account.

I also did not receive any card from the courier company. So the card was not in my possession when all these transactions went off.

The same account was manipulated from someone within the bank and an honest staff membes told me that my notifications were turned off during certain hours. Those were the hours that all my transactions went through.

Clearly, there needs to be internal investigations on my account but rather than doing this, I was handed over. I can’t understand why you’ll are going so far to defend your own, even though I didn’t make it public. I was always loyal to standard bank and I always had all my issues resolved amazingly in the past.

I thought I'm safe with standard bank but it turned out they used the information I gave youll to cover your backs instead of investigate a clearly ******* matter.

Today I received an sms saying I owe 60 and my account is Revoked and placed in lock up. After telling your company the details. And that I owe a huge sum of money I never ever ever used.

It’s cyber ***** at its best and you’ll took so long because with these things time is everything.

I have evidence but you’ll definitely have more evidence with your systems. So you’ll prepared to ruin my life to protect your staff even though I was never making it a public issue??

Please help me on this. Banks are not known to be very empathetic but this is something that affects you’ll in the sense your internal processes failed. You’ll probably caught the people inside but still are making me liable

Is this fair?????

Help me standard bank please. I’m at a time in my life where I can’t deal with this debt I did not incur

There’s so much more to this

0
Replies (1)
Standard Bank
Standard Bank's reply10 Jun 2021, 02:52
Official
 
Hello Yusuf
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
*** 
*** (fax)
***