CYBER CRIME AND *****: ****** MONEY - 13 DAYS NO RESPONSE FROM THE STANDARD BANK ***** DEPARTMENT

If I could give Standard Bank a Zero rating of Zero stars, I would. On the 25th of November 2022, a total amount of R14 000,00 was withdrawn from my Standard Bank Pure Save account WITHOUT MY AUTHORISATION. This amount has been ****** from my Standard Bank Pure Save account.

On the exact same day (25 November 2022) I called the Standard Bank ***** department on ***multiple times to get assistance. I followed the prompt menu from Standard Bank before I finally spoke to a consultant over the phone. I spoke to various call centre consultants by the names of Loisha, Shaakir and finally the standard bank employee who from my understanding is the point of communication if not employee who is in charge of my ********** case, Otshireleditse. I provided Otshireleditse (Standard Bank ***** department employee) along with all the above mentioned consultants, with all the information that they required to open a ***** case for me. A case number was given to me.

I was then informed that I would receive a call from the Standard bank ***** department within 6 days from the time that the ********** case was opened. Again on the exact same day (25 November 2022) I went to the nearest Standard Bank branch and was assisted by a Standard Bank employee by the name of Amy Sibande who stopped/froze my entire Pure Save Account from functioning and making any further transactions. Prior to my Pure Save Account being stopped, the physical bank card itself was successfully stopped at a Standard Bank ATM. There is physical evidence to prove it.

Since then, 6 working days have passed and I still have not received any form of feedback, let alone call from the Standard Bank ***** Department, pertaining my ********** case.

On the 6th of December 2022, I physically went to the Standard Bank Centurion Lifestyle Centre Branch again for the second time to follow up on my case. Unfortunately the employees there could not assist me and put me in a room, where I was placed on a call with the Standard Bank ***** Department on a number dialled: ***. Of which I had to wait for quite some time before I could be assisted on the phone by the Standard Bank ***** department. The waiting period to be assisted by the Standard Bank ***** Department is time consuming and truly ridiculous.

I then spoke to a Standard Bank ***** Department employee by the name of Mfanafuthi Msiza who informed me that there had been no note made to my ********** case and that he could not get ahold of the person who is charge of handling my ***** case. Mfanafuthi Msiza (Standard Bank ***** Department employee) further put me on hold to go ‘check something’ and then got back to me to inform me that there is something pending on my case but he unfortunately cannot assist me with it. Mfanafuthi then informed me that my ********** case will be and has been escalated, and then I was told by Mfanafuthi that I will receive a call from the Standard Bank ***** Department with information pertaining my ***** case within 2-3 working days from the escalation date, which was on the 6th of December 2022. Mfanafuthi further informed me that communication to inform whoever is dealing with my case will be informed.

It is now the 9th of December 2022 and I still have not received any call or feedback of any sort, pertaining my ********** case. I strongly suspect that this an inside job from Standard Bank to *****ing all my funds from my account. I cannot comprehend why my case is not being attended to with a sense of urgency.

I do not have any access to the remaining funds within the Pure Save Account, as I do NOT have any new debit card that was issued to me. I was advised by Amy Sibande on the 25th of November 2022, from the Standard Bank to not get a new debit card up until the ********** case has been resolved. As it stands I do not have a cent on me.

Standard Bank’s overall actions and lack of effort and efficiency is in one word, ***********. This debacle is truly exhausting and disappointing. Standard Bank has proven to me that it does not value the safety of its clients finances.