Cyber controls are failing us the customer

Item: Standard Bank
Rating: 2
Author: Bonnie N

I have ongoing computer initiated fees debiting my account. 1. Stop Payments: I have 11 stop payments active on current account opened in 1983. I still get charged R115 for insufficient funds to meet the payment that should be stopped in the first instance, and not be provided for

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Replies (1)

Standard Bank's replyOfficial

28 Apr 2015, 08:45

Hello BonCheri1,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply28 Apr 2015, 08:45

Official