Cutting ties and loses with Standard Bank

On Friday April 1 I did everything I possibly could being stuck at The Grove Mall branch ATM to deposit R2000 to mitigate and make provision for debit orders.<br> <br> The queue was at a standstill, angry and impatient customers. Two gentlemen trying help each other to deposit. The Machine spet out the notes, I spent long time trying, it eventually accepted a R100 note at 18h43<br> I drove around several ATMs without this function. <br> Next morning I tried Joburg ATMs where I had commitments was but did not have the direct deposit function. <br> I attempted again at Menlyn Mall branch ATM and also struggled, eventually notes were accepted in bits as follows:<br> R300 at 23h22, R700 at 23h23, R400 at 23h24 and R300 at 23h28 I did not bother to try the entire R2000.<br> Four debit orders were returned, I raised this with Sandton branch where my account is held, requesting refund of R115 charges since I took reasonable steps on April 1 to make provision. Worse my credit profile affected. <br> Their response \sorry the ATMs were online we cannot refund you...\" Ofcourse they were online!<br> Not bother to review video clips to verify my claims about other people's experience at Grove ATM. I am moving to FNB, period!"