Cuts the call in my face

<p>I sent a secure mesaage over a week ago to find out about my loan interest and why it was being charged twice, i received no response for a week and so i sent another secure message than they finally came back to me, and the lady i spoke to gave a weird answer like it just gets taken off twice but seperateky, and that is not the answer i was looking for, and on the other hand i asked her why does my messages go to Rivonia when my Branch is Sandton, and she tells me to go to the Branch and change it myself, and i asked her but why as i did not change anyting and i simply do not have the time, and she cuts the call on me, so what kind off service is that for someone who has banked with std bank my whole life.</p>