1 reviews | Active since Dec 2012
Customers service means nothing to this Bank!
I went to std bank canal walk on 12/01/2015 to apply for a re-advancement on my current bond. The consultant advised us that we will have an answer by the end of the week and if approved, the payout will take a further 10 days. To my surprise the assesor only went out on 26/01. It was finally approved on 28/01 - two weeks after my request. When calling them again on 29/01, i was told thati need to go back to the branch to complete further forms (which no-one has ever told me about). Furthermore, none of the staff seem to be able to tell me what the new premium (with re-advancement will be). Apparently this can only be given to me once they pay out the money - what a joke, i.e. they will first give me the money before tell me what i have to pay them monthly.Throughout this process, we received no communication from std bank. Shocking...
I refer to our telephonic conversation of even date and confirm that payment as sought has been effected.
I do apologise most sincerely for the service breakdown in this regard.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
We trust that the above clarifies your concerns raised and that business between yourself and the bank is restored.
Kind regards
Penny Rabe
I refer to our telephonic conversation of even date and confirm that payment as sought has been effected.
I do apologise most sincerely for the service breakdown in this regard.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
We trust that the above clarifies your concerns raised and that business between yourself and the bank is restored.
Kind regards
Penny Rabe