Customers pay for Bank errors!

I went into Sanridge branch today, the receptionist was very helpful and friendly. My reason for visiting the branch was to see a manager. There was no manager available. My issue is as follow: 4 Years ago I closed an RCP account. The Consultant didn't close the account properly. The account accumulated fees and now it's my problem. Standard Bank listed me for this. I was applying for a Home Loan and guess what, after going to the branch twice now for the same thing, it still flags as handed over. So this is the outcome of my query - I need to wait 72 hours for the amount to be reversed and another 72 hours to receive a letter to say that this was done in error. I've asked at the branch if there was no one that could type a letter on a letterhead stating that this wasn't my fault and that this will be reversed. No one could help me with anything like that.

So I need to wait to get my name cleared after Standard Bank made the error. I really dont' have time to wait for this to be resolved. I need some sort of letter to advise that this wasn't my fault and that the amount will be reversed.

PLEASE CAN SOMEONE ASSIST ME!!!!! THIS WAS YOUR ERROR, NOT MINE! :-(