MR
Mathapelo R

1 reviews | Active since Jan 2015

07 Jun 2018, 15:27

Customers needs are not listened too. Thank you leaving this stupid bank

Worst bank ever and doesnt care what customer has asked. They dont keep to SLA you need to keep phoning them to follow up and still the incorrect thing is done

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Replies (3)
Standard Bank
Standard Bank's reply08 Jun 2018, 14:56
Official

Dear Mathapelo

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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MR
Mathapelo R's update08 Jun 2018, 15:11
Reviewer Update
How exactly will that happen? Ive spent the whole 3days trying to get this sorted only to be the looser in the end.? All avenues have been closed for me at this Bank with no consideration of my current circumstances I will be moving my Home Loan, and all my accounts -
Standard Bank
Standard Bank's reply14 Jun 2018, 08:45
Official

Dear Mathapelo

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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