Customers need not a priority

Thank you for making my life a living hell with your ****py systems and not so customer centric call centre agents.

I made a payment arrangement on the 10th May 2018 to take effect on the 25th May to my surprise I was debited the initial amount. Then when I went to edenvale branch to rectify it I was put on the phone to speak to someone. I spoke to Storm and I explained the dilemma I found my self in. Little did I know that was just a waste of my time and money going up and down to the mall and sitting and hold for the call centre agents.

Further to me calling and holding for 30 mins trying to resolve my issue (FULL AMOUNT REVERSAL) I am told that the difference between the debited amount and the payment due will be debited then told that the bank is trying to make your life easier in this way.

I have no money and my account is overdrawn while waiting for standard bank to reverse the full amount im told that will not be possible. Because of this I have no food or electricity and will be closing all my accounts and moving to another bank where my needs as a customer will be met.

Your service is beyond ******* and I really don’t appreciate it.