Customers left in the dark

I've experiencing serious frustration with buying prepaid electricity using my internet banking or mobile app. Whenever I try I'm told there is a problem and I must contact my \service provider". Nowhere in this message is it stated that this \""service provider\"" is the City of Cape Town (which I found out only after getting hold of the right person at Standard Bank). <br> <br> At no point does Standard Bank attempt to assist their clients in contacting this \""service provider\"" by informing them that the service provider is the City and including for example the relevant phone number to call at the City. <br> <br> Secondly"