Customers are being taken for granted :-(

I had a Standard Bank Credit Card which has been paid up and closed since June but on I.T.C the account is reflecting as not settled. Megan sent me the paid up letter but all the credit bureaus advised that they will only update once they get an instruction/paid up letter from Standard bank.<br> <br> I have sent numerous emails to Megan Parker for this request but none of them have been rep**** to. It seems to me you are either taking your customers for granted or will not prioritize on this matter since its no benefit to you.<br> This is not in accordance to the excellent service you say/claim that you strive to maintain.<br> <br> Will anticipate your response and hope you prioritize on this matter<br> <br> Kind Regards<br> <br> Lucas