customer waited over 3 hours for cash payment

I issued a cash cheque to my brother to cash it out at Standard bank Ladysmith. He was there at 10:00 am. By 13:00 he was still waiting for the cashier to confirm the cheque with the account holder. After several calls from my private banker to this branch he was eventually given cash at 13:44. The cheque was not even confirmed by the branch. I feel like leaving Standard bank.