DJ
David J
1 reviews | Active since Aug 2019
21 Aug 2019, 07:40
Customer 'support' they call it?
As a customer, I am supposed to be prioritized from the customer 'care' departement-
If I raise a query that should take a consultant about 15 - 20 minutes, I don't see it as professional in ANY case that I need to wait 2 days for a reply, and then another consultant replies that it would take 2 - 3 working days to give me a reply, which is already not "Moving forward" and then on that promise- it has already almost been 5 days since that promise?
A simple query takes 2 consultants more than 1 week to give a customer a reply and then try and move my query between different consultants as I believe the one is too lazy and the next one even more to assist, and then I most certainly believe they get paid for making the customer as myself so unhappy with so called 'support' from them.
Nevertheless that I pay my current account with them every month and that they are very much on it to make sure I get my account statement which will be debited as a monthly premium, but on a query basis, I guess they don't really need more people to bank with them?
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
22 Aug 2019, 06:17 Good day David
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**** *** ***
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**** *** ***
***********
Standard Bank's reply22 Aug 2019, 06:17
Official
Good day David
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**** *** ***
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**** *** ***
***********
DJ
David J's updateReviewer Update
22 Aug 2019, 14:26Hi there,
I would like to find out if that was a general or automated e-mail sent out to everyone complaining on hellopeter about Standard Bank?
I am asking because there is only words and smoke blown in the air from the resolution centre as not even the complaints department have e-mailed me back after I sent them a email 7 days ago from today and I am STILL awaiting a reply- nevertheless the actual "consultant" who is supposed to assist.
I most definitely don't think there will be continued support in the future, thanks for making that VERY clear with your POOR customer support! This is not the first time I have such issues with Standard bank!
I am DISGUSTED as you can make sure to make the name "moving forward" on hellopeter's platform but I still don't have a query answered which would have been ten minutes to find out and revert back to me but very clearly the consultants are not in a state to assist such a small query.
I would like to find out if that was a general or automated e-mail sent out to everyone complaining on hellopeter about Standard Bank?
I am asking because there is only words and smoke blown in the air from the resolution centre as not even the complaints department have e-mailed me back after I sent them a email 7 days ago from today and I am STILL awaiting a reply- nevertheless the actual "consultant" who is supposed to assist.
I most definitely don't think there will be continued support in the future, thanks for making that VERY clear with your POOR customer support! This is not the first time I have such issues with Standard bank!
I am DISGUSTED as you can make sure to make the name "moving forward" on hellopeter's platform but I still don't have a query answered which would have been ten minutes to find out and revert back to me but very clearly the consultants are not in a state to assist such a small query.
DJ
David J's update22 Aug 2019, 14:26
Reviewer Update
Hi there,
I would like to find out if that was a general or automated e-mail sent out to everyone complaining on hellopeter about Standard Bank?
I am asking because there is only words and smoke blown in the air from the resolution centre as not even the complaints department have e-mailed me back after I sent them a email 7 days ago from today and I am STILL awaiting a reply- nevertheless the actual "consultant" who is supposed to assist.
I most definitely don't think there will be continued support in the future, thanks for making that VERY clear with your POOR customer support! This is not the first time I have such issues with Standard bank!
I am DISGUSTED as you can make sure to make the name "moving forward" on hellopeter's platform but I still don't have a query answered which would have been ten minutes to find out and revert back to me but very clearly the consultants are not in a state to assist such a small query.
I would like to find out if that was a general or automated e-mail sent out to everyone complaining on hellopeter about Standard Bank?
I am asking because there is only words and smoke blown in the air from the resolution centre as not even the complaints department have e-mailed me back after I sent them a email 7 days ago from today and I am STILL awaiting a reply- nevertheless the actual "consultant" who is supposed to assist.
I most definitely don't think there will be continued support in the future, thanks for making that VERY clear with your POOR customer support! This is not the first time I have such issues with Standard bank!
I am DISGUSTED as you can make sure to make the name "moving forward" on hellopeter's platform but I still don't have a query answered which would have been ten minutes to find out and revert back to me but very clearly the consultants are not in a state to assist such a small query.
DJ
David J's updateReviewer Update
04 Sept 2019, 13:19Just an update,
I find it very funny and quite sarcastic to receive an e-mail today stating that the Standard Bank customer support tried getting hold of me with no luck..
So yesterday a month ago I already sent the query, and they get someone to tell me they tried contacting me on Monday and didn't succeed whatsoever...
Now my opinion to you as "customer care"- trying to call ONCE- which I was unfortunately not able to answer as I was sitting in a meeting- is not what you call "not able to reach the customer at all", I think the sentence you could have rather provided to the superior to send to me was: "Sorry but I was to lazy to call the client MORE THAN ONCE(as I will only call once as I feel that is enough) that has been waiting OVER A MONTH to be assisted by a simple query, but I do not give a damn and he can struggle on, HAHA".
I would have respected a message like this above more, as I would have known that was the truth and MOST DEFINITELY NOT what they call not able to reach a client.
What a joke. :)
I find it very funny and quite sarcastic to receive an e-mail today stating that the Standard Bank customer support tried getting hold of me with no luck..
So yesterday a month ago I already sent the query, and they get someone to tell me they tried contacting me on Monday and didn't succeed whatsoever...
Now my opinion to you as "customer care"- trying to call ONCE- which I was unfortunately not able to answer as I was sitting in a meeting- is not what you call "not able to reach the customer at all", I think the sentence you could have rather provided to the superior to send to me was: "Sorry but I was to lazy to call the client MORE THAN ONCE(as I will only call once as I feel that is enough) that has been waiting OVER A MONTH to be assisted by a simple query, but I do not give a damn and he can struggle on, HAHA".
I would have respected a message like this above more, as I would have known that was the truth and MOST DEFINITELY NOT what they call not able to reach a client.
What a joke. :)
DJ
David J's update04 Sept 2019, 13:19
Reviewer Update
Just an update,
I find it very funny and quite sarcastic to receive an e-mail today stating that the Standard Bank customer support tried getting hold of me with no luck..
So yesterday a month ago I already sent the query, and they get someone to tell me they tried contacting me on Monday and didn't succeed whatsoever...
Now my opinion to you as "customer care"- trying to call ONCE- which I was unfortunately not able to answer as I was sitting in a meeting- is not what you call "not able to reach the customer at all", I think the sentence you could have rather provided to the superior to send to me was: "Sorry but I was to lazy to call the client MORE THAN ONCE(as I will only call once as I feel that is enough) that has been waiting OVER A MONTH to be assisted by a simple query, but I do not give a damn and he can struggle on, HAHA".
I would have respected a message like this above more, as I would have known that was the truth and MOST DEFINITELY NOT what they call not able to reach a client.
What a joke. :)
I find it very funny and quite sarcastic to receive an e-mail today stating that the Standard Bank customer support tried getting hold of me with no luck..
So yesterday a month ago I already sent the query, and they get someone to tell me they tried contacting me on Monday and didn't succeed whatsoever...
Now my opinion to you as "customer care"- trying to call ONCE- which I was unfortunately not able to answer as I was sitting in a meeting- is not what you call "not able to reach the customer at all", I think the sentence you could have rather provided to the superior to send to me was: "Sorry but I was to lazy to call the client MORE THAN ONCE(as I will only call once as I feel that is enough) that has been waiting OVER A MONTH to be assisted by a simple query, but I do not give a damn and he can struggle on, HAHA".
I would have respected a message like this above more, as I would have known that was the truth and MOST DEFINITELY NOT what they call not able to reach a client.
What a joke. :)
Standard Bank's replyOfficial
05 Sept 2019, 09:53Dear David Jardine
Thank you once again for posting your comments.
I refer to our email correspondence with you and can confirm that we tried to assist you to the best of our ability.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with you and can confirm that we tried to assist you to the best of our ability.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply05 Sept 2019, 09:53
Official
Dear David Jardine
Thank you once again for posting your comments.
I refer to our email correspondence with you and can confirm that we tried to assist you to the best of our ability.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with you and can confirm that we tried to assist you to the best of our ability.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
DJ
David J's updateReviewer Update
05 Sept 2019, 09:56So by calling a customer once is the best you can do????? After I have been waiting more than a month?
That's quite not moving forward hey..
But I will most definitely never in my life do business with you again.
Thanks for not trying!
That's quite not moving forward hey..
But I will most definitely never in my life do business with you again.
Thanks for not trying!
DJ
David J's update05 Sept 2019, 09:56
Reviewer Update
So by calling a customer once is the best you can do????? After I have been waiting more than a month?
That's quite not moving forward hey..
But I will most definitely never in my life do business with you again.
Thanks for not trying!
That's quite not moving forward hey..
But I will most definitely never in my life do business with you again.
Thanks for not trying!
DJ
David J's updateReviewer Update
09 Sept 2019, 14:02I explained to you why I did not want to give my details over the phone to anyone and I also explained that calling me once after I have been waiting a month for a reply is not fine, you can try and give me the fault as much as you please, you will most definitely not correct the fact that the overall customer care support is bad and I also sent you the mails where over two weeks they moved me between several customer care personnel just to get my details to someone who wants to assist me.
I had someone else in the company assisting me eventually end of last week, and I already received some of the documents I needed.
Thanks.
I had someone else in the company assisting me eventually end of last week, and I already received some of the documents I needed.
Thanks.
DJ
David J's update09 Sept 2019, 14:02
Reviewer Update
I explained to you why I did not want to give my details over the phone to anyone and I also explained that calling me once after I have been waiting a month for a reply is not fine, you can try and give me the fault as much as you please, you will most definitely not correct the fact that the overall customer care support is bad and I also sent you the mails where over two weeks they moved me between several customer care personnel just to get my details to someone who wants to assist me.
I had someone else in the company assisting me eventually end of last week, and I already received some of the documents I needed.
Thanks.
I had someone else in the company assisting me eventually end of last week, and I already received some of the documents I needed.
Thanks.