customer services

I visited Standard Bank Grassy Park on Saturday 26 March 2016 at 8:40, they open at 8:30, I made my way to the back area to see a service consultant and proceeded to write my name on the \waiting list\", I was fourth on the list. As I sat down I noticed there were no consultants on duty and all the customers including myself were just sitting and waiting for which seems like now was the Easter Bunny, I waited a whole 45mins after a customer I might add came over to inform us that there are no consultants on duty as per the tellers and they were going to call The Branch Manager, Joy O\"Malley, well I was definitely not going to be sitting any longer to find out if we would be lucky enough to be blessed with service. After 45mins of communication from nobody I opted to leave the branch and hopefully never return unless there is a serious revamp like in Constantia, everything is so much more efficient, please consider changing the Grassy park branch.Ms Phillips u were great, thanks for your assistance, much appreciated"