Hellopeter
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1 reviews | Active since Jan 2017

31 Jan 2017, 11:12

Customer service, what is that????

<p>Does anyone who works in this bank actually know what their job is? Endless issues for the past 4 months, endless empty promises... not cool! Expensive bank charges, useless service. Shame!</p>

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Replies (4)
Standard Bank
Standard Bank's reply31 Jan 2017, 14:42
Official

Good day Jenna Bennett

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply01 Feb 2017, 15:38
Official

Good day Jenna Bennett

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply06 Feb 2017, 10:50
Official

Dear Jenna Bennett

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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's update06 Feb 2017, 10:57
Reviewer Update

Thank you. when can I expect to reiecve the requested letter?

Regards

JEnna