WA
Waseela A
1 reviews | Active since Oct 2014
23 Apr 2019, 14:45
Customer Service - Vangate Mall
My husband and I visited Standard Bank Vangate Mall on Saturday 20 April. We stood in a queue at Enquiries for an hour - only to discover that our request has not been fulfilled 100%
My husband needed to change his cellphone number for OTP from his current listed number to my cellphone number, I received SMS notification that "my updates" have been changed but when he tried to log on Internet Banking , it still sent OTP to his 079 cellphone number.
Please check the branch's records to confirm and validate his request - he works away and when are we going to have a chance to come in again!!
Please update his cellphone number specifically for internet banking urgently...
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Apr 2019, 14:46Dear Waseela
Thank you very much for posting your comments.
One of our consultants will be in contact with you shortly.
Kind regards
Complaint Resolution Centre
***
Thank you very much for posting your comments.
One of our consultants will be in contact with you shortly.
Kind regards
Complaint Resolution Centre
***
Standard Bank's reply25 Apr 2019, 14:46
Official
Dear Waseela
Thank you very much for posting your comments.
One of our consultants will be in contact with you shortly.
Kind regards
Complaint Resolution Centre
***
Thank you very much for posting your comments.
One of our consultants will be in contact with you shortly.
Kind regards
Complaint Resolution Centre
***
Standard Bank's replyOfficial
26 Apr 2019, 13:30Dear Waseela
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply26 Apr 2019, 13:30
Official
Dear Waseela
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
WA
Waseela A's updateReviewer Update
29 Apr 2019, 11:27Thank you for executing my request, specifically Shamida at Vangate Branch :)
WA
Waseela A's update29 Apr 2019, 11:27
Reviewer Update
Thank you for executing my request, specifically Shamida at Vangate Branch :)