DP
Dorathy P
1 reviews | Active since Jul 2017
22 Sept 2021, 18:21
Customer Service terrible and almost non-existent. Never have a good experience when I have to deal with this bank!
Customer Service terrible and almost non-existent. Never have a good experience when I have to deal with this bank!
Internet Banking password forgotten; cellphone ******. Had to go into bank to change cellphone number. Waiting time 44 minutes to see an agent. Got the number changed (supposedly) but when trying to reset internet banking, the old number is still used for OTP.
I have urgent settlements to make and they are now delayed due to lack of care and attention from Standard Bank :-(
No answer on call centre line for assistance either.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Sept 2021, 01:11Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply23 Sept 2021, 01:11
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
DP
Dorathy P's updateReviewer Update
26 Sept 2021, 00:34SCARY - phoned call centre number to try get assistance on ***. Spoke to Thandi and she transferred me for help. Next guy on line asked me for my card number, ID, email and PIN????
DP
Dorathy P's update26 Sept 2021, 00:34
Reviewer Update
SCARY - phoned call centre number to try get assistance on ***. Spoke to Thandi and she transferred me for help. Next guy on line asked me for my card number, ID, email and PIN????