customer service sucks

<p>I have been banking with Standard Bank for about 10years, i have a credit card that is now with your collections department because of staff that cant do their job properly. When the card was still active, i told your consultants numerous times (listen to recordings) that i get paid on the very last day of the month and that the deduction should be on the 1st, but NO, you started debiting my account whenever you felt like it during the month, resulting in my credit card being handed over to collections, and it was not even my fault, according to my statements i get, the card should be paid in full but i could not get assistance from your call centre when i asked what the reason is for my card being with collections and i am paying every month. I am even unable to activate my credit card again because of this whole episode. Im wasting my time by going to your branches because I will sit with the same problem next month.</p>