customer service standard bank

<p>Last week Saturday 5th November 2016 @ 9am. We went thru customer enquiries consult who assisted us was njabulo. We have to reverse debit order consult had advised us in successful reserved debit orders a charge of 210. Will be charged however today 11november 2016 a guy by the Fabian has called to says even on unsuccessfully debit orders a fee will charged @ 210 he then went on to say his manager will call. It's five days later and now the branch had made contact with us. Yet njabulo who assisted us had confirmed with his manager that only sucessfull reversals Will be charged. Where does the change come from.. really disappointed with customers service</p>