EM
Edith M

1 reviews | Active since May 2020

28 Oct 2020, 15:43

Customer Service Received

I called today regarding my loans and other accounts I have with Standard bank. I was so extremely lucky to be assisted by Mahlatse Moropjane. Her customer service is out of this world. I explained to her that I have been retrenched, she firstly sympathized with me and gave me hope that i will find employment again and get back on my feet again. She took me through in all my accounts and further more gave me an email address for further assistance. She is extremely great in what she is doing.

What I extremely loved about her is that I called and ran out of airtime, she called me back seeing that she has lost her client.

Well done Mahlatse.

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Replies (1)
Standard Bank
Standard Bank's reply28 Oct 2020, 17:04
Official
Dear Edith Morake

Thank you for your posting. 
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated. 
We are delighted to hear of your wonderful experience.
 Kind regards
 
Complaint Resolution Centre
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