Customer service pathetic!!!!!!

Last night I got hacked with R5000.00 at ATM.I phoned(19H05-19H45) Std to stop cards when I realised the guy trying to `help` me actually took my card and memorised pin.Firstly there are no emergency numbers at ATM to contact the call centre so had to google the number.After stopping my cards I was passed through to Prestige dep to confirm what the last transaction was on my account.They then passed me through to the ***** department.I got cut off 4 times!When I finally got through to the ***** department I was highly fustrated and upset as I just lost so much of money and was cut off 4 times.The lady didnt get her name, that logged ***** case had no customer service skills!I asked her if she can call back ,she tells me I will attempt to.She had no sympathy towards situation and yes I was fustrated but she had no right to laugh in my ear and give me attitude after I expressed disatisfaction of getting cut off 4 times.Are your staff not supposed to be specially trained to deal with situations like this?Sympathise,understand if customer is fustrated ect?I am a Titanium client and do not expect ****ty service like this!Pull all the calls!and listen to her attitude!I expect feedback!