Customer Service? NOT!!!!!!!!!!!!!
<p>Received an email plus attachment from local branch signed by an unknown person; genuine or a virus?</p> <p>No contact number for local branch, only a national call centre. 12 Minutes before the call is answered accompanied by the usual garbage......"we are experiencing unusually high call volumes"!</p> <p>Transferred to local branch and wait another 3-4 minutes, a total of 16 minutes to simply ask if the email sender is genuine.</p> <p>It would have taken 5 minutes to drive to the branch. Truly technology gone wrong, we live with Alice in Wonderland!</p>
Good day Philip
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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**********Good day Philip
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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**********Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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