Customer service non existent

This is the 3rd time I have tried to pick up my card. I would like to stress that I am not opening an a account I am just picking up my card. The first time I waited an hour and got told it was at a different branch. The second time they were more efficient and told me it was not at the other branch. Now I am here for the third time. I have already been waiting 20 minutes with no seat. 3 out of the 5 tellers at enquirers are only working. And now the cleaning lady is asking me to move so she can mop around me. Shame on you SB for customer service no wonder you are closing down so many branches