GR
Geraldene R
1 reviews | Active since Dec 2019
03 Dec 2019, 10:33
Customer service lines are PATHETIC
Standard bank customer service line is pathetic, I have tried over the last 2 days to try and sort out my online banks trying to increase my EAP amount to pay my bills, Agents at the call center do not even answer the phone waiting over R200 Airtime they do not even return your call...they ask all unnecessary questions wasting time when I have a matter of urgency..Standard bank needs to get a toll free number. I can't wait to change my Bank
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Standard Bank's replyOfficial
05 Dec 2019, 08:13Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply05 Dec 2019, 08:13
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***