Customer Service Level

I have been part of the SBSA group since 1996 and moved away from your branch to Hydepark as your service level was not up to standard. I moved back a few years later with the hope that your service has improved and because it is convenient for me. Unfortunately this is not the case. I have both a business account and a Private banker and must say, whenever I log a call I do not get the correct feedback, not do I know whom to deal with as I do not know who my business banker is. I transferred funds internally from my accounts and was briefly informed that all the funds were cleared. Well this is not the case as there are funds in my business account which still have a hold on them.<br> <br> If you as SBSA decide to change your policies and procedures, you need to let us your clients know about this. <br> <br> Apparently you have now placed holds on internal acc transfers without informing your clients. Why are we as clients not informed of this. We cannot pay accounts as your system was offline for an entire business day and also no communication on this.<br> <br> It seems that that Jaco Maree's departure has enforced poor and downgraded service on the group.<br> <br> Clear my accounts and get back to me.