Customer Service is poor sham’ .

I knew that Covid-19 was and is having an impact on our way of life. But, what I did not anticipate was how quickly will the impact happen. I was at Standard Bank Melville yesterday and the experience was not pleasant at all. The waiting period was over an hour. It felt like I was at Home Affairs. The staff had a, we are over worked, and underpaid attitude and I seriously think they wanted me to compline about their service. If you ask me what my next move is - It’s time I change banks for the first time ever. It was the first time I had to go to a bank this year and I had to, because I could not get assistance online. Never have I thought that the bank is doing me a favor but thanks to the staff at Melville Standard Bank for showing me that loyalty does not pay, 25 years later. Customer Service is poor sham’ .