Customer service is non existent. They don't follow up on tickets and don't call back when they promise.

I received an SMS after setting up my Standard Bank card on Apple pay informing me that if I used Apple pay within 10 days I would receive R100 cashback. This was on the Friday. On the Saturday and the Sunday I completed 2 payments using Apple pay and waited out the 10 days to see if I got my R100 as promised. Turns out I didn't. so I called the Standard Bank call center, was transferred to the right department and waited for 37 minutes on the call before it was dropped.

I then opened an email ticket and explained the whole thing in detail. I got a ticket number and a promise to hear back from you within 24 hours. Ticket number is ***9. That was the 22nd of March, its now the 5th of April and I am pretty sure 24 hours has passed with no response. I then called the call center again last week, waited ages for the agent to contact the right person regarding this query. He came back to me and said that he couldn't get through to the right department but would call me back with feedback once he had. Still nothing.

Does this sounds like an acceptable level of service to you?