Customer Service is non existent

Item: Standard Bank
Rating: 1
Author: Thinus B

Service is pathetic, why even have a call back service if you never call back. Why is it so difficult just to get a Paid Up Letter for my account?

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

13 Nov 2020, 06:05

Hello Thinus

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply13 Nov 2020, 06:05

Official

Hello Thinus

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Thinus B's updateReviewer Update

13 Nov 2020, 15:33

And still waiting

Thinus B's update13 Nov 2020, 15:33

Reviewer Update

And still waiting

Standard Bank's replyOfficial

20 Nov 2020, 13:50

Dear Thinus

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been sorted out already.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply20 Nov 2020, 13:50

Official