Customer service is a thing of the past

I've happily banked with Standard Bank Southdale branch for over two decades, my business account now falls under a 'new' account manager. When I send secure messages through internet banking to her I get no response. When I speak to her over the phone I am met with a rude & obstinate attitude. For some reason I have different rules with doing inter-account transfers with my business account compared to my personal account - I would assume transfer time of funds would be a Standard Bank policy and would be the same for all accounts. Standard Bank has become a major irritation to me, right now I feel like moving banks - something that a lot of my friends have already done! I'm aware that I don't have massive amounts of funds coming into my business account which puts me at the bottom of the list of importance for Susan, but I have always had a healthy cashflow through my personal account. In a nutshell, I don't want to have to deal with Susan anymore, I'd rather move my 6 accounts to another bank and deal with someone that is keen to assist with my queries and at least have a pleasant attitude. Saying that, I always get excellent service from the ladies in Prestige Banking section.