Customer Service is a foreign concept with this bank

Writing this review once again as I haven't received any feedback since the person who initially assisted me went on leave.

I still haven't received the document. Incorrect documents were collected on the 13th of March and was advised turnaround time is 7 working days.

INITIAL COMPLAINT - logged 9th of March below

Can someone explain why I paid R350 to SBSA to do change of ownership for my car and instead got sent documents to take to licensing department. I sent an email immediately after receiving the documents and no one has responded. I paid for the convenience of not going to stand in long queues to do this and Standard Bank has failed to do their part.