Customer Service failure!!!

I am totally Disgusted with Standard Bank. I sent a query via email and BOTH Emails have been totally IGNORED. My query is I received a USD cheque from USA. I was told at a branch that Standard Bank no longer process/deposit a foreign cheque. Which I find it totally unacceptable. Instead Standard Bank ask me to contact my payer in the US to transfer the money into my account via wire transfer. What I cannot understand is that in this day and age a Bank like STANDARD BANK cannot accept a simple cheque. Because the payer is not a financial institution, they cannot do a wire transfer. What is upset me further is that BOTH MY EMAILS I SENT WAS INGNORED!!! I have been banking with Standard Bank for the past 20 years, perhaps it time to change......