WM
Wela M
1 reviews | Active since Dec 2020
23 Dec 2020, 13:30
CUSTOMER SERVICE FAILIURE AT STANDARD BANK! I WANT MY MONEY!
I tried to withdraw an instant money voucher, but the atm I was using showed a service error message. I tried again and it showed the voucher had been used, yet I did not get money from the atm. I have been calling for 3hours and have not been assisted AT ALL!!! I keep getting transferred, no solutions. I have wasted over R150 airtime because their helpline is not a free call. I am left stranded because I can't get my money from Standard Bank! It's been three hours and still hlno help! Pathetic service from every angle and no branches in Vincent Part where the incident happened.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Dec 2020, 04:16Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply24 Dec 2020, 04:16
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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Standard Bank's replyOfficial
04 Jan 2021, 09:31Hello Wela Mabuto
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply04 Jan 2021, 09:31
Official
Hello Wela Mabuto
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
05 Jan 2021, 09:34Hello Wela Mabuto
Thank you for posting your comment.
As per your email yesterday 04 January 2021, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
As per your email yesterday 04 January 2021, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply05 Jan 2021, 09:34
Official
Hello Wela Mabuto
Thank you for posting your comment.
As per your email yesterday 04 January 2021, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per your email yesterday 04 January 2021, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***