Customer service doesn't exist in their business

<p>I app**** for an account upgrade and a new card. My account was upgraded and they were supposed to let me know after two weeks if I can pick up my card. Four weeks later I put in a complaint and they never came back to me. I went into Standard bank Sandton where I first app****, I told them about my issue and they said they will take it futher and contact me on the monday, that was a thursday. Currently 3 mondays later I still haven't heard back from them. So much for a business that wants you to use them as your bank? To leave your money with them but they can't even bother to give you a call about what is happening with your card. I have been upgraded to a elite account for about two months but still I'm using a student achiever card? So much for moving up in the world. Thanks for the non existing service standard bank and standard bank sandton. </p>