DM
Deen M
1 reviews | Active since Sept 2020
17 Feb 2021, 11:53
Customer Service does not Exist with Standard Bank
I did an online application for a Standard Bank Credit card. I have submitted my required documents. Its been 3 weeks now and no feedback. Whenever I call them I get placed on hold for 5 mins and get a response, they not sure where my application is and the status. This is very poor service. You would think they need the business and would treat first time customers so much better.
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Standard Bank's replyOfficial
17 Feb 2021, 21:02Hello Deen,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply17 Feb 2021, 21:02
Official
Hello Deen,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********