XM
Xolelwa M
1 reviews | Active since May 2019
02 May 2019, 19:11
Customer service dissatisfaction
I closed my prestige account on the 20th April 2019 & there was a balance of +19k on the account and was advised by the person assisting me that she will transfer the money to my money market account, until to date the Standard Bank is playing hide and seek to explain where my money is as it does not appear on money market account.
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Standard Bank's replyOfficial
03 May 2019, 02:58 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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*** (fax)
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Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply03 May 2019, 02:58
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Complaint Resolution Centre
***
*** (fax)
***