Customer service

On 3rd of September I went to standard bank greenstone branch to sort out my late mother's estate account. The lady who was assisting me insisted that I open an account which I told her that I don't want it however the account was opened since she said it was not going to take long. Yesterday 17:16 the lady called, I told her that I wasn't in a good state to speak but she Kept on talking anyway asking why haven't I deposit the money like she told me to, if I didn't want the account why did I give her a go ahead.Now my problem is that she was very rude to me even though I told her that I was not in a good state.