AS
Alf S
1 reviews | Active since Mar 2009
21 Jan 2019, 13:14
Customer service center do not understand customer or service.
Phoning the bank's customer service at ??????? pointing out that the email address the bank prints at the top of the statements they send out every month is just a waste of airtime. You get to speak to someone who does not wish to listen but just sprouts on with some diatribe they have been taught. If one dares to interrupt the phone call gets dropped. Is this the only bank with this lack of service or are they all the same?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
21 Jan 2019, 14:15Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Standard Bank's reply21 Jan 2019, 14:15
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Standard Bank's replyOfficial
23 Jan 2019, 08:50Dear Alf
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply23 Jan 2019, 08:50
Official
Dear Alf
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***