pM
promise M
1 reviews | Active since Nov 2020
24 Nov 2020, 11:40
Customer service
I thought standardbank is the best bank in terms of customer service until i got disappointed wile waiting for my credit card limit increase funds to be paid into my account,i have been promised that the consultant whose handling my account will call me till now im still in a dark and frustrated
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Replies (2)
Standard Bank's replyOfficial
24 Nov 2020, 16:30Dear promise mathevula
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Nov 2020, 16:30
Official
Dear promise mathevula
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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pM
promise M's updateReviewer Update
25 Nov 2020, 19:18I have been having a query since last week i have been calling customer service since then with no luck,today i called the consultant said i must hold while she gets hold of sales department to follow up on my query i was put on hold till call was cut and was never called back.Im really ****ed and i won't put this matter to rest as i feel i have been taken advantage of,i thought standardbank is the best bank but now they have proved me wrong they dont really care of there clients
pM
promise M's update25 Nov 2020, 19:18
Reviewer Update
I have been having a query since last week i have been calling customer service since then with no luck,today i called the consultant said i must hold while she gets hold of sales department to follow up on my query i was put on hold till call was cut and was never called back.Im really ****ed and i won't put this matter to rest as i feel i have been taken advantage of,i thought standardbank is the best bank but now they have proved me wrong they dont really care of there clients