Customer Service be ****ned

Can I bill Standard Bank for all my wasted time on call centres that can't fix my problem (or it does not even appear on their list of possible transactions) who then transfer me to some other department (where I get asked the same inane security questions) or cannot transfer me and I have to phone again? The time spent on calling for any problem is unacceptable and is not what I consider Customer Service. It is sometimes quicker to drive to the branch and wait in a queue to get a query answered than it is to use the call centre. The Bank and other arbitrary charges keep going up but the level of service goes down. I have been banking with Standard for 25 years, 20 years ago one phone call to the bank could address multiple issues today I sometimes need five calls to solve one query. Everybody that I speak to is very polite and very apologetic that I have to waste my time but nobody does anything to fix the problem. Standard grandly proclaims that they are moving forward (where to I am unsure as they are not improving my banking experience).