HH
Heinrich H

1 reviews | Active since Oct 2020

19 Oct 2020, 08:32

CUSTOMER SERVICE BAD

i am asking for a balance on outstanding balance of my credit card under debt review but with no response. The one say they sold the debt to Nortons, nortons say they referred it back to the client Standard Bank. all i want is a statement send to my email address *** From :*** Date: Thu Oct 15 11:31:02 GMT+*** To: *** Subject: FW: Re: *** RU105514

Good day

i would like you to sort out this mess - you cannot refer me to nortons and they refer me back to you

i need a statement confirming the outstanding balance because the NDA distrubuted money to you EVERY SINGLE MONTH so where it come from that you did not get money must be the incompetence of staff on your side.

i want this sorted by tommorrow end of day

i only want a confirmed outstanding balance. i cant see why it is so difficult to get one from Standard Bank

Regards

Heinrich Carl Hamann-Cloete

0
Replies (2)
Standard Bank
Standard Bank's reply19 Oct 2020, 16:15
Official
Dear Heinrich Hamann

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply29 Oct 2020, 12:58
Official
Dear Heinrich Hamann

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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